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Terms and Conditions

All Products on this Website are sold subject to the Terms and Conditions set out below. Nothing mentioned in these Conditions affects your statutory rights.


These Terms and Conditions govern your use of this Website; by using this Website, you accept these Terms and Conditions in full.. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use this Website.


You must be at least 18 years of age to use this Website.  By using this Website, and by agreeing to these Terms and Conditions, you warrant and represent that you are at least 18 years of age.


This Website uses cookies.  By using this Website and agreeing to these Terms and Conditions, you consent to Artisamber Limited's use of cookies in accordance with the terms of the Artisamber Limited Privacy Policy/Cookies Policy.



'Product(s)' means any products featured on the Artisamber Website

'we', 'us', 'our' means Artisamber Limited

'you', 'your' means the customer

'Website' means



All orders that you place on the Website will be subject to acceptance in accordance with these Terms and Conditions. Your order becomes binding once we have accepted it.


Please follow the onscreen instructions taking you through the process of placing an order on the Website. You place the order for your Products by going to Checkout and in doing so you offer to buy the goods at the prices indicated as well as any applicable delivery charges.


An order acknowledgement email will be sent to you detailing the Products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Artisamber.


Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if: the ordered Product is out of stock or unavailable; we identify a pricing or Product description error; or we are unable to obtain authorisation for your payment.


The acceptance of your order will take place on dispatch of the Product.

We reserve the right to withdraw any Product from this Website at any time and/or remove or edit any materials or content on this Website. We may suspend or refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.


To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website, customers must be over 18 years of age, register by providing their real name, phone number, email address, payment details and other requested information.  Customers need to provide a valid delivery address (please note that PO box numbers, hotels and temporary accommodation addresses are not acceptable) and possess a valid credit or debit card issued by a bank acceptable to us.


It is your responsibility to check that all details of your order are correct and suitable to your requirements prior to placing your order to avoid additional charges.




All title, ownership and risk to the ordered Products will pass to you when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we will not be liable for them.




Subject to exceptions, Artisamber Limited is happy to exchange or refund your purchase within 14 days of delivery. Your refund will be credited to the original payment card.

You can return unwanted items either by arranging a courier collection or returning by recorded post. Unwanted goods must be returned in a fully saleable condition and any tags must be intact, and postage charges for unwanted/change of mind goods will be the responsibility of the customer.  We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.



On delivery, it is your responsibility to inspect and report to Artisamber Limited any visible damage/defect to the Products.


Do not leave Products wrapped and unchecked. All visible damage should be reported within a reasonable time frame;: we consider this to be within seven days of delivery; this does not affect your statutory rights as a customer.


If you believe our Products are of an unsatisfactory quality, please contact Artisamber Limited as soon as reasonably possible and treat the Product with care while your claim is being investigated.




An adult must be present at the delivery address to sign and acknowledge that Products have been received in a satisfactory condition. Carefully check the unwrapped Products: do not leave them wrapped and unchecked.




Due to the nature of Items available for purchase on the Website, delivery in the Hong Kong Special Administration Region will be by Courier or other “Signed For” services and normally dispatched within 3 working days.


All prices shown on the website are in Euros we only accept Euros on transactions made on this Website.


HK$, and US$ may also be accepted via Paypal transactions.


Prices exclude delivery charges unless otherwise stated.


All prices are correct at time of entering but may change due to inadvertent administrative errors or circumstances beyond our control, including but not limited to any variations to the rate of Purchase Tax.


We reserve the right to reject any offer to purchase from a customer for any reason.




Products sold are sold on Delivery Duty unpaid basis.


Recipients may have to pay import duty or a formal customs entry fee prior to or on delivery; additional taxes, fees or levies may apply according to local legislation. Please check these details before considering your purchase.


If you are paying with an international credit or bank payment card, you may be subject to an additional administration/handling fee and/or any other charges that may apply by the Credit Card Company or bank who will also determine the currency conversion rate applicable at the time of the transaction.


Artisamber Limited will not be able to process Purchase Tax refunds for international customers.




We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was uploaded onto the system. Although we aim to keep the Website as up-to-date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy. Please note that in the event that an error is identified, non-acceptance of an order by us may occur, subject to your statutory rights.




Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our Website or which may link to our Website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website in damage or offence caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.




​Artisamber Limited is owned by Alicia Kelly T/A Artisamber Limited


You recognise and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this Website is owned by Artisamber or our licensors/designers and shall remain at all times vested in us or our licensors/designers as expressly authorised by us or our licensors/designers.


You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms and Conditions. 


You must not:


  • republish material from this Website (including republication on another website);

  • sell, rent or sub-license material from the Website;

  • reproduce, duplicate, copy or otherwise exploit material on this Website for a commercial purpose;

  • edit or otherwise modify any material on the Website.




You must not use this Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.


You must not use this Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.


You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this Website without Artisamber Limited's express written consent.


You must not use this Website to transmit or send unsolicited commercial communications.


You must not use this Website for any purposes related to marketing without Artisamber Limited's express written consent.




Nothing in the Conditions in any way limits our liability for death or personal injury caused by our negligence or by fraud.


We shall not be liable for any economic losses, loss of goodwill or reputation, indirect loss whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation). Except in the event of death or personal injury, in no event shall our liability under the Conditions exceed the amount paid or payable by you for the Products.




In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit, and our records of your visits to the Website, will be used to monitor and improve our service to you, and for marketing purposes. We may send you details of any promotional offers or events if you have completed the subscription form and agreed to the receiving of information from Artisamber Limited.


We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.


If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers, please, click here to email us.


We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept Cookies you will be unable to use this Website.


Please check back frequently to see any updates or changes to our privacy policy.

To proceed with your order, we have to process and store your data, and provide your data to third parties who are directly involved with your order, e.g. our carriers. By placing an order with us, you agree to your data being processed by Artisamber and its agents.




You confirm that, in agreeing to accept these Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Terms and Conditions and you agree that you shall have no remedy in respect of any representation.




If any provision contained in these Terms and Conditions is considered by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other Terms and Conditions which shall remain in full force and effect.


You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions or any related order for Products to any third party without our written consent. We reserve the right to transfer, assign, novate or subcontract any of our rights or obligations under these Terms and Conditions or any related contract to any third party.



By using this Website, you agree that the exclusions and limitations of liability set out in this Website disclaimer are reasonable. 


If you do not think they are reasonable, you must not use this Website.




A failure by us to exercise or enforce any right conferred upon us by these Terms and Conditions shall not be deemed to be a waiver of such right or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.




These Terms and Conditions only apply if you are dealing with us as a consumer.




Artisamber Limited is a Company registered in Hong Kong. These Terms and Conditions will be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Hong Kong Special Administrative Region.


We reserve the right to amend the Conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the Terms and Conditions on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions.

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