Frequently asked questions

Delivery and Returns

Where do you deliver?

We deliver Worldwide using a two-tier flat rate. However, Artisamber Limited is not responsible for any customs or duty which is liable for the country of dispatch. This is soley the responsibility of the purchaser. Delivery to Hong Kong is free on purchases valued at over €300. Items under that value will be charged at a flat rate of €4



When will my order be dispatched?

We aim to dispatch your order within 3 -5 working days of accepting your order.

​

We will send you an email once your order has been dispatched from Artisamber Limited containing details on how to track your order online.



How long is delivery likely to take?

Local delivery within Hong Kong 3-5 days from confirmation of order. With international delivery we aim to use the most efficient and cost effective service and will email tracking details once the product is dispatched.



Cancellations

All Orders may be cancelled before items are dispatched. Please contact us by email to check on your order status.

​

If your order is already in transit to you, the goods will need to be processed under the Return & Exchange Policy



Return & Exchange Policy

Defective Goods

If you receive a defective or damaged item and need to return to us, the item must be returned in its original packaging within 7 days of receipt of delivery. Please contact us by email to make arrangements for return. A full refund, exchange or voucher will be given.

​

Change of Mind

Provided you purchase a full priced item, an exchange or voucher will be given but only on items that are returned within 14 days and with the original tags and packaging.intact.



How do I return an item?

In the first instance, please contact us by either telephone or filling in the contact form, quoting your order number and date of order.

We will look at the circumstances of the return and advise you accordingly





Jewellery Items

Will I get the item as listed in your shop?

Yes, you will get the exact piece as described. Each item on this website is handmade and is a unique piece. Where it comes with its own Certificate of Identification from the International Amber Association, the piece has been laboratory tested and the Certificate can be checked on the IAA website.